JM Goh

Assistant Professor, Management Information Systems
Phd, MSc

Burnaby Room: WMC 3319
Burnaby Phone: 778.782.9366

Email Address: jmgoh@sfu.ca

Biography

Dr. JM Goh is an Assistant Professor of Management Information Systems in the Beedie School of Business at SFU where she teaches Business Analytics and Introduction to Business Technology Management. Prior to joining SFU, she was a faculty at IE Business School (Instituto de Empresa) in Madrid Spain, where she taught courses in the masters programs. She also taught the undergraduate programs at IE University and University of Maryland College Park. JM obtained her PhD at Robert H Smith School of Business, University of Maryland, College Park, MSc and BSc (First Class Honours) from the School of Computing at the National University of Singapore. Her papers have been published in leading journals such as Information Systems Research, MIS Quarterly, MIT Sloan Management Review, Journal of Strategic Information Systems, among others. Her work has received the CIONET's European Research Paper Of The Year Award and was nominated as finalist for the American Medical Informatics Association's Diana Forsythe Award. She has been an Associate Editor at the International Conference of Information Systems since 2015. Her university service appointments include being part of the Big Data Academic Advisory Committee, Big Data Initiative Student Award Committee, Key's Next Big Question Fund Review Committee and the University Senate Library Committee. 

Specialization and Research Interests

Online communities, IT assimilation in hospitals

Selected Publications

[{"id":"30973","IC_id":"7832","Title":"Customer's reaction to cross-channel integration in omnichannel retailing: The mediating roles of retailer uncertainty, identity attractiveness, and switching costs","Year":"2018","Date":"2018-05-01","kind_id":"1","Type":"Publication","KindName":"Journal Article, Academic Journal - Peer Reviewed","WebProfileCategory":"Articles and Reports","DOI":"10.1016\/j.dss.2017.12.010","PublisherName":null,"PublisherCity":null,"PublisherCountry":null,"journalTitle":"Decision Support Systems","journalVolume":"109","journalIssue":"","pages":"50-60","URL":null,"contributors":[{"firstName":"Yang","middleName":"","lastName":"Li"},{"firstName":"Hefu","middleName":"","lastName":"Liu"},{"firstName":"Eric","middleName":"TK","lastName":"Lim"},{"firstName":"JM","middleName":"","lastName":"Goh"},{"firstName":"Feng","middleName":"","lastName":"Yang"},{"firstName":"Matthew","middleName":"K.O.","lastName":"Lee"}],"icKind":"journal"},{"id":"30973","IC_id":"6013","Title":"The creation of social value: Can an online health community reduce rural urban health disparities?","Year":"2016","Date":"2016-03-01","kind_id":"1","Type":"Publication","KindName":"Journal Article, Academic Journal - Peer Reviewed","WebProfileCategory":"Articles and Reports","DOI":"","PublisherName":"M I S Research Center","PublisherCity":"Minneapolis","PublisherCountry":"United States","journalTitle":"MIS Quarterly","journalVolume":"40","journalIssue":"1","pages":"247-263","URL":null,"contributors":[{"firstName":"JM","middleName":"","lastName":"Goh"},{"firstName":"Guodong (Gordon)","middleName":"","lastName":"Gao"},{"firstName":"Ritu","middleName":"","lastName":"Agarwal"}],"icKind":"journal"},{"id":"30973","IC_id":"4579","Title":"Disruptive technology: how Kodak missed the digital photography revolution","Year":"2013","Date":"2013-12-01","kind_id":"1","Type":"Publication","KindName":"Journal Article, Academic Journal - Peer Reviewed","WebProfileCategory":"Articles and Reports","DOI":"10.1109\/EMR.2013.6693939","PublisherName":"IEEE","PublisherCity":"Piscataway","PublisherCountry":"United States","journalTitle":"IEEE Engineering Management Review","journalVolume":"41","journalIssue":"4","pages":"81-93","URL":null,"contributors":[{"firstName":"Henry","middleName":"","lastName":"Lucas"},{"firstName":"JM","middleName":"","lastName":"Goh"}],"icKind":"journal"},{"id":"30973","IC_id":"4578","Title":"Information technology and firm profitability: mechanisms and empirical evidence","Year":"2012","Date":"2012-03-01","kind_id":"1","Type":"Publication","KindName":"Journal Article, Academic Journal - Peer Reviewed","WebProfileCategory":"Articles and Reports","DOI":"No DOI","PublisherName":"M I S Research Center","PublisherCity":"Minneapolis","PublisherCountry":"United States","journalTitle":"MIS Quarterly","journalVolume":"36","journalIssue":"1","pages":"205-224","URL":null,"contributors":[{"firstName":"Sunil","middleName":"","lastName":"Mithas"},{"firstName":"Ali","middleName":"","lastName":"Tafti"},{"firstName":"Indranil","middleName":"","lastName":"Bhardhan"},{"firstName":"JM","middleName":"","lastName":"Goh"}],"icKind":"journal"},{"id":"30973","IC_id":"7656","Title":"The impact of IT investments on profits","Year":"2012","Date":"2012-03-01","kind_id":"1","Type":"Publication","KindName":"Journal Article, Academic Journal - Peer Reviewed","WebProfileCategory":"Articles and Reports","DOI":"","PublisherName":null,"PublisherCity":null,"PublisherCountry":null,"journalTitle":"Sloan Management Review","journalVolume":"","journalIssue":"","pages":"","URL":null,"contributors":[{"firstName":"Sunil","middleName":"","lastName":"Mithas"},{"firstName":"Ali","middleName":"","lastName":"Tafti"},{"firstName":"Indranil","middleName":"","lastName":"Bardhan"},{"firstName":"JM","middleName":"","lastName":"Goh"}],"icKind":"journal"},{"id":"30973","IC_id":"4580","Title":"Evolving work routines: adaptive routinization of information technology in healthcare","Year":"2011","Date":"2011-06-01","kind_id":"1","Type":"Publication","KindName":"Journal Article, Academic Journal - Peer Reviewed","WebProfileCategory":"Articles and Reports","DOI":"10.1287\/isre.1110.0365","PublisherName":"Institute for Operations Research and the Management Sciences (I N F O R M S)","PublisherCity":"Hanover","PublisherCountry":"United States","journalTitle":"Information Systems Research","journalVolume":"","journalIssue":"","pages":"","URL":null,"contributors":[{"firstName":"JM","middleName":"","lastName":"Goh"},{"firstName":"Guodong (Gordon)","middleName":"","lastName":"Gao"},{"firstName":"Ritu","middleName":"","lastName":"Agarwal"}],"icKind":"journal"},{"id":"30973","IC_id":"4581","Title":"What shapes global diffusion of e-government: comparing the influence of national governance institutions","Year":"2010","Date":"2010-04-01","kind_id":"1","Type":"Publication","KindName":"Journal Article, Academic Journal - Peer Reviewed","WebProfileCategory":"Articles and Reports","DOI":"10.4018\/jgim.2010040104","PublisherName":"I G I Global","PublisherCity":"Hershey","PublisherCountry":"United States","journalTitle":"Journal of Global Information Management","journalVolume":"18","journalIssue":"2","pages":"85-104","URL":null,"contributors":[{"firstName":"Bijan","middleName":"","lastName":"Azad"},{"firstName":"Samer","middleName":"","lastName":"Faraj"},{"firstName":"Jie Mein","middleName":"","lastName":"Goh"},{"firstName":"Tony","middleName":"","lastName":"Feghali"}],"icKind":"journal"},{"id":"30973","IC_id":"4582","Title":"Disruptive technology: How Kodak missed the digital photography revolution","Year":"2009","Date":"2009-03-01","kind_id":"1","Type":"Publication","KindName":"Journal Article, Academic Journal - Peer Reviewed","WebProfileCategory":"Articles and Reports","DOI":"","PublisherName":"Elsevier BV * North-Holland","PublisherCity":"Amsterdam","PublisherCountry":"Netherlands","journalTitle":"Journal of Strategic Information Systems","journalVolume":"18","journalIssue":"","pages":"46\u201355","URL":null,"contributors":[{"firstName":"Henry","middleName":"C","lastName":"Lucas Jr."},{"firstName":"JM","middleName":"","lastName":"Goh"}],"icKind":"journal"},{"id":"30973","IC_id":"5868","Title":"Developing Systems Using J2EE","Year":"2005","Date":"2005-01-01","kind_id":"18","Type":"Publication","KindName":"Book, Textbook - Revised","WebProfileCategory":"Teaching Related Material","DOI":null,"PublisherName":"Prentice Hall","PublisherCity":"Scarborough","PublisherCountry":"Canada","bookTitle":null,"bookChapter":null,"pages":null,"URL":null,"contributors":[{"firstName":"Danny","middleName":"C","lastName":"Poo"},{"firstName":"Jie Mein","middleName":"","lastName":"Goh"},{"firstName":"Chee-Wee","middleName":"","lastName":"Tan"},{"firstName":"Calvin","middleName":"","lastName":"Chan"}],"icKind":"book"}]

Articles and Reports

Li, Y., Liu, H., Lim, E. T., Goh, J., Yang, F., & Lee, M. K. (2018). Customer's reaction to cross-channel integration in omnichannel retailing: The mediating roles of retailer uncertainty, identity attractiveness, and switching costs. Decision Support Systems, 109, 50-60. http://doi.org/10.1016/j.dss.2017.12.010

Goh, J., Gao, G. (., & Agarwal, R. (2016). The creation of social value: Can an online health community reduce rural urban health disparities?. MIS Quarterly, 40(1), 247-263.

Lucas, H., & Goh, J. (2013). Disruptive technology: how Kodak missed the digital photography revolution. IEEE Engineering Management Review, 41(4), 81-93. http://doi.org/10.1109/EMR.2013.6693939

Mithas, S., Tafti, A., Bhardhan, I., & Goh, J. (2012). Information technology and firm profitability: mechanisms and empirical evidence. MIS Quarterly, 36(1), 205-224. http://doi.org/No DOI

Mithas, S., Tafti, A., Bardhan, I., & Goh, J. (2012). The impact of IT investments on profits. Sloan Management Review.

Goh, J., Gao, G. (., & Agarwal, R. (2011). Evolving work routines: adaptive routinization of information technology in healthcare. Information Systems Research. http://doi.org/10.1287/isre.1110.0365

Azad, B., Faraj, S., Goh, J. M., & Feghali, T. (2010). What shapes global diffusion of e-government: comparing the influence of national governance institutions. Journal of Global Information Management, 18(2), 85-104. http://doi.org/10.4018/jgim.2010040104

Lucas Jr., H. C., & Goh, J. (2009). Disruptive technology: How Kodak missed the digital photography revolution. Journal of Strategic Information Systems, 18, 46–55.

Teaching Related Material

Poo, D. C., Goh, J. M., Tan, C., & Chan, C. (2005). Developing Systems Using J2EE. Book, Textbook - Revised.

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