Dianne Cyr

Professor, Management and Information Systems / Management and Organization Studies / Innovation and Entrepreneurship
B.A. (U.Victoria), M.A. (U.New Brunswick), Ph.D. (UBC)

Surrey Room: SUR 5056
Surrey Phone: 778.782.7416

Email Address: cyr@sfu.ca

Personal Website: http://www.diannecyr.com

Curriculum Vitae: View

Biography

After working for several years in the field of clinical psychology, Dr. Dianne Cyr earned a Ph.D. in 1993 from the University of British Columbia. She joined Simon Fraser University as an Adjunct Professor in 1994, during which time she also operated a consulting company. In 1998 she was recruited to TechBC as a founding faculty member, leading the development of the Management and Technology program. Today Dr. Cyr is Professor of Management Information Systems at the Beedie School of Business. Her research is focused on the design of websites and explores how design elements result in user trust, satisfaction, and loyalty. Unique elements of this research concern how design preferences differ across cultures or related to gender. She has received a number of awards for her publications including Best MISQ paper for 2009 and IS Senior Scholars Best Paper for 2009 (across all IS journals). Dr. Cyr was formerly the Academic Chair of the Surrey MBA, and the Academic Director for the Business Technology Management (BTM) Program (refer to http://www.beedie.sfu.ca/btm/).

Specialization and Research Interests

For over a decade, Dr. Cyr has led a research program investigating the impact of website design on trust, satisfaction, and e-loyalty in an e-commerce context. Unique aspects of this research explore between culture differences and differences with respect to gender.

Selected Publications

[{"id":"22643","IC_id":"4334","Title":"Consumer-based brand equity derived from visual design perception of interactive devices","Year":"2014","Date":"2014-09-01","kind_id":"1","Type":"Publication","KindName":"Journal Article, Academic Journal - Peer Reviewed","WebProfileCategory":"Articles and Reports","DOI":"","PublisherName":"Common Ground Publishing","PublisherCity":"Campaign","PublisherCountry":"United States","journalTitle":"International Journal of Visual Design","journalVolume":"8","journalIssue":"1","pages":" 1-16.","URL":null,"contributors":[{"firstName":"Abhishek","middleName":"","lastName":"Mishra"},{"firstName":"Satya Bhusan","middleName":"","lastName":"Dash"},{"firstName":"Dianne","middleName":"","lastName":"Cyr"}],"icKind":"journal"},{"id":"22643","IC_id":"4194","Title":"Return visits: A review of how website design can engender visitor loyalty","Year":"2014","Date":"2014-07-01","kind_id":"1","Type":"Publication","KindName":"Journal Article, Academic Journal - Peer Reviewed","WebProfileCategory":"Articles and Reports","DOI":"10.1057\/jit.2013.25","PublisherName":"Palgrave Macmillan Ltd (UK)","PublisherCity":"Basingstoke","PublisherCountry":"United Kingdom","journalTitle":"Journal of Information Technology","journalVolume":"29","journalIssue":"1","pages":"1-26","URL":null,"contributors":[{"firstName":"Dianne","middleName":"","lastName":"Cyr"}],"icKind":"journal"},{"id":"22643","IC_id":"4332","Title":"Linking user experience and consumer based brand equity: The moderating role of consumer expertise and lifestyle","Year":"2014","Date":"2014-06-01","kind_id":"1","Type":"Publication","KindName":"Journal Article, Academic Journal - Peer Reviewed","WebProfileCategory":"Articles and Reports","DOI":"10.1108\/JPBM-12-2013-0459","PublisherName":"Emerald Group Publishing Ltd","PublisherCity":"Bingley","PublisherCountry":"United Kingdom","journalTitle":"Journal of Product and Brand Management","journalVolume":"23","journalIssue":"4\/5","pages":"333-348","URL":null,"contributors":[{"firstName":"Abhishek","middleName":"","lastName":"Mishra"},{"firstName":"Satya Bhusan","middleName":"","lastName":"Dash"},{"firstName":"Dianne","middleName":"","lastName":"Cyr"}],"icKind":"journal"},{"id":"22643","IC_id":"4333","Title":"Satisfaction with outcome and process from web-based meetings for idea generation and selection: The roles of instrumentality, enjoyment, and interface design","Year":"2014","Date":"2014-04-01","kind_id":"1","Type":"Publication","KindName":"Journal Article, Academic Journal - Peer Reviewed","WebProfileCategory":"Articles and Reports","DOI":"10.1016\/j.tele.2013.12.004","PublisherName":"Pergamon","PublisherCity":"Oxford","PublisherCountry":"United Kingdom","journalTitle":"Telematics and Informatics","journalVolume":"31","journalIssue":"","pages":"543-558.","URL":null,"contributors":[{"firstName":"Alex","middleName":"","lastName":"Ivanov"},{"firstName":"Dianne","middleName":"","lastName":"Cyr"}],"icKind":"journal"},{"id":"22643","IC_id":"4041","Title":"The impact of task framing and viewing timing on user website perceptions and viewing behaviour","Year":"2013","Date":"2013-12-01","kind_id":"1","Type":"Publication","KindName":"Journal Article, Academic Journal - Peer Reviewed","WebProfileCategory":"Articles and Reports","DOI":"10.1016\/j.ijhcs.2013.08.009","PublisherName":"Academic Press","PublisherCity":"London","PublisherCountry":"United Kingdom","journalTitle":"International Journal of Human Computer Studies","journalVolume":"71","journalIssue":"12","pages":"1089-1102","URL":null,"contributors":[{"firstName":"Dianne","middleName":"","lastName":"Cyr"},{"firstName":"Milena","middleName":"","lastName":"Head"}],"icKind":"journal"},{"id":"22643","IC_id":"3475","Title":"Website design, trust and culture: An eight country investigation","Year":"2013","Date":"2013-11-01","kind_id":"1","Type":"Publication","KindName":"Journal Article, Academic Journal - Peer Reviewed","WebProfileCategory":"Articles and Reports","DOI":"10.1016\/j.elerap.2013.03.007","PublisherName":"Elsevier BV","PublisherCity":"Amsterdam","PublisherCountry":"Netherlands","journalTitle":"Electronic Commerce and Research Applications","journalVolume":"12","journalIssue":"6","pages":"373-385","URL":null,"contributors":[{"firstName":"Dianne","middleName":"","lastName":"Cyr"}],"icKind":"journal"},{"id":"22643","IC_id":"2371","Title":"Website design in an international context: The role of gender in masculine versus feminine oriented countries","Year":"2013","Date":"2013-07-01","kind_id":"1","Type":"Publication","KindName":"Journal Article, Academic Journal - Peer Reviewed","WebProfileCategory":"Articles and Reports","DOI":"10.1016\/j.chb.2013.01.050\t","PublisherName":"Pergamon","PublisherCity":"Oxford","PublisherCountry":"United Kingdom","journalTitle":"Computers in Human Behavior","journalVolume":"29","journalIssue":"4","pages":"1358-1367","URL":null,"contributors":[{"firstName":"Dianne","middleName":"","lastName":"Cyr"},{"firstName":"Milena","middleName":"","lastName":"Head"}],"icKind":"journal"},{"id":"22643","IC_id":"2372","Title":"Social presence and use of internet-delivered interventions: A multi-method approach","Year":"2013","Date":"2013-02-01","kind_id":"1","Type":"Publication","KindName":"Journal Article, Academic Journal - Peer Reviewed","WebProfileCategory":"Articles and Reports","DOI":"10.1371\/journal.pone.0057067","PublisherName":"Public Library of Science","PublisherCity":"San Francisco","PublisherCountry":"United States","journalTitle":"PLoS One","journalVolume":"8","journalIssue":"2","pages":"e57067","URL":null,"contributors":[{"firstName":"Rik","middleName":"","lastName":"Crutzen"},{"firstName":"Dianne","middleName":"","lastName":"Cyr"},{"firstName":"Hector","middleName":"","lastName":"Larios"},{"firstName":"Robert","middleName":"A.C.","lastName":"Ruiter"},{"firstName":"Nanne","middleName":"K","lastName":"de Vries"}],"icKind":"journal"},{"id":"22643","IC_id":"2373","Title":"Advancing public trust relationships in electronic government: The Singapore e-filing journey","Year":"2012","Date":"2012-12-01","kind_id":"1","Type":"Publication","KindName":"Journal Article, Academic Journal - Peer Reviewed","WebProfileCategory":"Articles and Reports","DOI":"10.1287\/isre.1110.0386\t","PublisherName":"Institute for Operations Research and the Management Sciences (I N F O R M S)","PublisherCity":"Hanover","PublisherCountry":"United States","journalTitle":"Information Systems Research","journalVolume":"23","journalIssue":"4","pages":"1110-1130","URL":null,"contributors":[{"firstName":"Tze Kuan","middleName":"","lastName":"Lim"},{"firstName":"Chee-Wee","middleName":"","lastName":"Tan"},{"firstName":"Dianne","middleName":"","lastName":"Cyr"},{"firstName":"Shan","middleName":"L.","lastName":"Pan"},{"firstName":"Bo","middleName":"","lastName":"Xiao"}],"icKind":"journal"},{"id":"22643","IC_id":"1375","Title":"The role of user control in adherence to and knowledge gained from a website: Randomized comparison between a tunneled version and a freedom-of-choice version","Year":"2012","Date":"2012-03-01","kind_id":"1","Type":"Publication","KindName":"Journal Article, Academic Journal - Peer Reviewed","WebProfileCategory":"Articles and Reports","DOI":"10.2196\/jmir.1922","PublisherName":"Journal of Medical Internet Research","PublisherCity":"Toronto","PublisherCountry":"Canada","journalTitle":"Journal of Medical Internet Research","journalVolume":"14","journalIssue":"2","pages":"e45","URL":null,"contributors":[{"firstName":"Rik","middleName":"","lastName":"Crutzen"},{"firstName":"Dianne","middleName":"","lastName":"Cyr"},{"firstName":"Nanne","middleName":"K","lastName":"de Vries"}],"icKind":"journal"},{"id":"22643","IC_id":"1373","Title":"Bringing loyalty to e-health: Theory validation using three internet-delivered interventions","Year":"2011","Date":"2011-07-01","kind_id":"1","Type":"Publication","KindName":"Journal Article, Academic Journal - Peer Reviewed","WebProfileCategory":"Articles and Reports","DOI":"10.2196\/jmir.1837","PublisherName":"Journal of Medical Internet Research","PublisherCity":"Toronto","PublisherCountry":"Canada","journalTitle":"Journal of Medical Internet Research","journalVolume":"13","journalIssue":"3","pages":"73-84","URL":null,"contributors":[{"firstName":"Rik","middleName":"","lastName":"Crutzen"},{"firstName":"Dianne","middleName":"","lastName":"Cyr"},{"firstName":"Nanne","middleName":"K","lastName":"de Vries"}],"icKind":"journal"},{"id":"22643","IC_id":"485","Title":"The Interrelationship of Personal Variables, Website Characteristics and Trust in Online Travel Portals","Year":"2011","Date":"2011-01-01","kind_id":"1","Type":"Publication","KindName":"Journal Article, Academic Journal - Peer Reviewed","WebProfileCategory":"Articles and Reports","DOI":"10.1080\/02508281.2011.11081660","PublisherName":"Centre for Tourism Research and Development","PublisherCity":"Lucknow","PublisherCountry":"India","journalTitle":"Tourism Recreation Research","journalVolume":"36","journalIssue":"1","pages":"57-68","URL":null,"contributors":[{"firstName":"Boudhayan","middleName":"","lastName":"Ganguly"},{"firstName":"Satya","middleName":"Bhusan","lastName":"Dash"},{"firstName":"Dianne","middleName":"","lastName":"Cyr"}],"icKind":"journal"},{"id":"22643","IC_id":"468","Title":"The effects of website design on purchase intention in online shopping: The mediating role of trust and the moderating role of culture","Year":"2010","Date":"2010-11-01","kind_id":"1","Type":"Publication","KindName":"Journal Article, Academic Journal - Peer Reviewed","WebProfileCategory":"Articles and Reports","DOI":"10.1504\/IJEB.2010.035289","PublisherName":"Inderscience Publishers (UK)","PublisherCity":"Olney","PublisherCountry":"United Kingdom","journalTitle":"International Journal of Electronic Business","journalVolume":"8","journalIssue":"4","pages":"302-330","URL":null,"contributors":[{"firstName":"Boudhayan","middleName":"","lastName":"Ganguly"},{"firstName":"Dianne","middleName":"","lastName":"Cyr"},{"firstName":"Satya","middleName":"Bhusan","lastName":"Dash"},{"firstName":"Milena","middleName":"","lastName":"Head"}],"icKind":"journal"},{"id":"22643","IC_id":"40","Title":"An exploratory study into brand alignment in B2B relationships","Year":"2010","Date":"2010-10-01","kind_id":"1","Type":"Publication","KindName":"Journal Article, Academic Journal - Peer Reviewed","WebProfileCategory":"Articles and Reports","DOI":"10.1016\/j.indmarman.2010.02.009","PublisherName":"Elsevier Inc","PublisherCity":"New York","PublisherCountry":"United States","journalTitle":"Industrial Marketing Management","journalVolume":"39","journalIssue":"5","pages":"712-720","URL":null,"contributors":[{"firstName":"Colin","middleName":"Leslie","lastName":"Campbell"},{"firstName":"Lisa","middleName":"","lastName":"Papania"},{"firstName":"Michael","middleName":"M","lastName":"Parent"},{"firstName":"Dianne","middleName":"","lastName":"Cyr"}],"icKind":"journal"},{"id":"22643","IC_id":"95","Title":"Colour appeal in website design within and across cultures: A multi-method evaluation","Year":"2010","Date":"2010-10-01","kind_id":"1","Type":"Publication","KindName":"Journal Article, Academic Journal - Peer Reviewed","WebProfileCategory":"Articles and Reports","DOI":"10.1016\/j.ijhcs.2009.08.005","PublisherName":"Academic Press","PublisherCity":"London","PublisherCountry":"United Kingdom","journalTitle":"International Journal of Human Computer Studies","journalVolume":"68","journalIssue":"1-2","pages":"1-21","URL":null,"contributors":[{"firstName":"Dianne","middleName":"","lastName":"Cyr"},{"firstName":"Milena","middleName":"","lastName":"Head"},{"firstName":"Hector","middleName":"","lastName":"Larios"}],"icKind":"journal"},{"id":"22643","IC_id":"375","Title":"Perceived interactivity leading to e-loyalty: Development of a model for cognitive-affective user responses","Year":"2009","Date":"2009-10-01","kind_id":"1","Type":"Publication","KindName":"Journal Article, Academic Journal - Peer Reviewed","WebProfileCategory":"Articles and Reports","DOI":"10.1016\/j.ijhcs.2009.07.004","PublisherName":"Academic Press","PublisherCity":"London","PublisherCountry":"United Kingdom","journalTitle":"International Journal of Human Computer Studies","journalVolume":"67","journalIssue":"10","pages":"850-869","URL":null,"contributors":[{"firstName":"Dianne","middleName":"","lastName":"Cyr"},{"firstName":"Milena","middleName":"","lastName":"Head"},{"firstName":"Alex","middleName":"","lastName":"Ivanov"}],"icKind":"journal"},{"id":"22643","IC_id":"202","Title":"Exploring human images in website design: A multi-method approach","Year":"2009","Date":"2009-09-01","kind_id":"1","Type":"Publication","KindName":"Journal Article, Academic Journal - Peer Reviewed","WebProfileCategory":"Articles and Reports","DOI":"No DOI","PublisherName":"M I S Research Center","PublisherCity":"Minneapolis","PublisherCountry":"United States","journalTitle":"MIS Quarterly","journalVolume":"33","journalIssue":"3","pages":"539-566","URL":null,"contributors":[{"firstName":"Dianne","middleName":"","lastName":"Cyr"},{"firstName":"Milena","middleName":"","lastName":"Head"},{"firstName":"Hector","middleName":"","lastName":"Larios"},{"firstName":"Bing","middleName":"","lastName":"Pan"}],"icKind":"journal"},{"id":"22643","IC_id":"174","Title":"Website characteristics, trust and purchase intention in online stores: An empirical study in the Indian context","Year":"2009","Date":"2009-08-01","kind_id":"1","Type":"Publication","KindName":"Journal Article, Academic Journal - Peer Reviewed","WebProfileCategory":"Articles and Reports","DOI":"No DOI","PublisherName":"The Information Institute","PublisherCity":"Washington","PublisherCountry":"United States","journalTitle":"Journal of Information Science & Technology","journalVolume":"6","journalIssue":"2","pages":"22-44","URL":null,"contributors":[{"firstName":"Boudhayan","middleName":"","lastName":"Ganguly"},{"firstName":"Satya","middleName":"Bhusan","lastName":"Dash"},{"firstName":"Dianne","middleName":"","lastName":"Cyr"}],"icKind":"journal"},{"id":"22643","IC_id":"541","Title":"Website characteristics, trust, and purchase intention in online stores: An empirical study in the Indian context","Year":"2009","Date":"2009-04-01","kind_id":"1","Type":"Publication","KindName":"Journal Article, Academic Journal - Peer Reviewed","WebProfileCategory":"Articles and Reports","DOI":"","PublisherName":"The Information Institute","PublisherCity":"Washington","PublisherCountry":"United States","journalTitle":"Journal of Information Science & Technology","journalVolume":"6","journalIssue":"2","pages":"22-44","URL":null,"contributors":[{"firstName":"Boudhayan","middleName":"","lastName":"Ganguly"},{"firstName":"Satya","middleName":"Bhusan","lastName":"Dash"},{"firstName":"Dianne","middleName":"","lastName":"Cyr"}],"icKind":"journal"},{"id":"22643","IC_id":"1437","Title":"Web site design, trust, satisfaction and e-loyalty: the Indian experience","Year":"2008","Date":"2008-10-01","kind_id":"1","Type":"Publication","KindName":"Journal Article, Academic Journal - Peer Reviewed","WebProfileCategory":"Articles and Reports","DOI":"10.1108\/14684520810923935\t","PublisherName":"Emerald Group Publishing Ltd","PublisherCity":"Bingley","PublisherCountry":"United Kingdom","journalTitle":"Online Information Review","journalVolume":"32","journalIssue":"6","pages":"773-790","URL":null,"contributors":[{"firstName":"Dianne","middleName":"","lastName":"Cyr"},{"firstName":"Gurprit","middleName":"S","lastName":"Kindra"},{"firstName":"Satyabhusan","middleName":"","lastName":"Dash"}],"icKind":"journal"},{"id":"22643","IC_id":"1438","Title":"e-Readiness and trust: Macro and micro dualities for e-commerce in a global environment","Year":"2008","Date":"2008-10-01","kind_id":"1","Type":"Publication","KindName":"Journal Article, Academic Journal - Peer Reviewed","WebProfileCategory":"Articles and Reports","DOI":"10.1108\/02651330810915592\t","PublisherName":"Emerald Group Publishing Ltd","PublisherCity":"Bingley","PublisherCountry":"United Kingdom","journalTitle":"International Marketing Review","journalVolume":"25","journalIssue":"6","pages":"700-714","URL":null,"contributors":[{"firstName":"Leyland","middleName":"Frederick","lastName":"Pitt"},{"firstName":"Dianne","middleName":"","lastName":"Cyr"},{"firstName":"Colin","middleName":"Leslie","lastName":"Campbell"},{"firstName":"Pierre","middleName":"","lastName":"Berthon"}],"icKind":"journal"},{"id":"22643","IC_id":"1436","Title":"Modeling website design across cultures: Relationships to trust, satisfaction and e-loyalty","Year":"2008","Date":"2008-03-01","kind_id":"1","Type":"Publication","KindName":"Journal Article, Academic Journal - Peer Reviewed","WebProfileCategory":"Articles and Reports","DOI":"","PublisherName":"M.E. Sharpe, Inc","PublisherCity":"Armonk","PublisherCountry":"United States","journalTitle":"Journal of Management Information Systems","journalVolume":"24","journalIssue":"4","pages":"47-72","URL":null,"contributors":[{"firstName":"Dianne","middleName":"","lastName":"Cyr"}],"icKind":"journal"},{"id":"22643","IC_id":"1027","Title":"The role of social presence in establishing loyalty in e-service environments","Year":"2007","Date":"2007-00-00","kind_id":"1","Type":"Publication","KindName":"Journal Article, Academic Journal - Peer Reviewed","WebProfileCategory":"Articles and Reports","DOI":"10.1016\/j.intcom.2006.07.010","PublisherName":"Elsevier BV","PublisherCity":"Amsterdam","PublisherCountry":"Netherlands","journalTitle":"Interacting with Computers","journalVolume":"19","journalIssue":"1","pages":"43-56","URL":null,"contributors":[{"firstName":"Dianne","middleName":"","lastName":"Cyr"},{"firstName":"Khaled","middleName":"","lastName":"Hassanein"},{"firstName":"Milena","middleName":"","lastName":"Head"},{"firstName":"Alex","middleName":"","lastName":"Ivanov"}],"icKind":"journal"},{"id":"22643","IC_id":"3176","Title":"Extending models of flow and e-loyalty","Year":"2007","Date":"2007-00-00","kind_id":"1","Type":"Publication","KindName":"Journal Article, Academic Journal - Peer Reviewed","WebProfileCategory":"Articles and Reports","DOI":null,"PublisherName":"The Information Institute","PublisherCity":"Washington","PublisherCountry":"United States","journalTitle":"Journal of Information Science & Technology","journalVolume":"4","journalIssue":"2","pages":"3-22","URL":null,"contributors":[{"firstName":"Joe","middleName":"","lastName":"Ilsever"},{"firstName":"Dianne","middleName":"","lastName":"Cyr"},{"firstName":"Michael","middleName":"M","lastName":"Parent"}],"icKind":"journal"},{"id":"22643","IC_id":"2377","Title":"Design aesthetics leading to m-loyalty in mobile commerce","Year":"2006","Date":"2006-00-00","kind_id":"1","Type":"Publication","KindName":"Journal Article, Academic Journal - Peer Reviewed","WebProfileCategory":"Articles and Reports","DOI":null,"PublisherName":"Elsevier BV * North-Holland","PublisherCity":"Amsterdam","PublisherCountry":"Netherlands","journalTitle":"Information and Management","journalVolume":"43","journalIssue":"8","pages":"950-963","URL":null,"contributors":[{"firstName":"Dianne","middleName":"","lastName":"Cyr"},{"firstName":"Milena","middleName":"","lastName":"Head"},{"firstName":"Alex","middleName":"","lastName":"Head"}],"icKind":"journal"},{"id":"22643","IC_id":"2378","Title":"Beyond trust: Website design preferences across cultures","Year":"2005","Date":"2005-00-00","kind_id":"1","Type":"Publication","KindName":"Journal Article, Academic Journal - Peer Reviewed","WebProfileCategory":"Articles and Reports","DOI":null,"PublisherName":"I G I Global","PublisherCity":"Hershey","PublisherCountry":"United States","journalTitle":"Journal of Global Information Management","journalVolume":"13","journalIssue":"4","pages":"24-52","URL":null,"contributors":[{"firstName":"Dianne","middleName":"","lastName":"Cyr"},{"firstName":"Carole","middleName":"Anna denise","lastName":"Bonanni"},{"firstName":"John","middleName":"","lastName":"Bowes"},{"firstName":"Joe","middleName":"","lastName":"Ilsever"}],"icKind":"journal"},{"id":"22643","IC_id":"2379","Title":"Localization of web design: An empirical comparison of German, Japanese, and U.S. website characteristics","Year":"2004","Date":"2004-00-00","kind_id":"1","Type":"Publication","KindName":"Journal Article, Academic Journal - Peer Reviewed","WebProfileCategory":"Articles and Reports","DOI":null,"PublisherName":"John Wiley & Sons, Inc","PublisherCity":"Hoboken","PublisherCountry":"United States","journalTitle":"Journal of the American Society for Information Science and Technology","journalVolume":"55","journalIssue":"13","pages":"1-10","URL":null,"contributors":[{"firstName":"Dianne","middleName":"","lastName":"Cyr"},{"firstName":"Haizley","middleName":"Boyce","lastName":"Trevor-smith"}],"icKind":"journal"},{"id":"22643","IC_id":"2374","Title":"Gender, trust and website design","Year":"2013","Date":"2013-10-01","kind_id":"15","Type":"Publication","KindName":"Book Chapter, Scholarly Book - New","WebProfileCategory":"Books, Book Chapters and Monographs","DOI":"","PublisherName":"Nova Science Publishers Inc","PublisherCity":"Hauppage","PublisherCountry":"United States","bookTitle":"Psychology of Trust: New Research","bookChapter":"6","pages":"115-125","URL":null,"contributors":[{"firstName":"Dianne","middleName":"","lastName":"Cyr"}],"icKind":"book","editors":[{"firstName":"David","middleName":"","lastName":"Gefen"},{"firstName":"David","middleName":"","lastName":"Gefen"}]},{"id":"22643","IC_id":"3177","Title":"Emotion and website design","Year":"2013","Date":"2013-09-01","kind_id":"15","Type":"Publication","KindName":"Book Chapter, Scholarly Book - New","WebProfileCategory":"Books, Book Chapters and Monographs","DOI":"","PublisherName":"Interaction Design Foundation","PublisherCity":"Aarhaus","PublisherCountry":"Denmark","bookTitle":"Encyclopedia of human computer interaction and interaction design","bookChapter":"40","pages":"","URL":null,"contributors":[{"firstName":"Dianne","middleName":"","lastName":"Cyr"}],"icKind":"book","editors":[{"firstName":"Mads","middleName":"","lastName":"Soegaard"},{"firstName":"Rikke","middleName":"Friis","lastName":"Dam"},{"firstName":"Mads","middleName":"","lastName":"Soegaard"},{"firstName":"Rikke","middleName":"Friis","lastName":"Dam"}]},{"id":"22643","IC_id":"542","Title":"Website design and trust across cultures","Year":"2011","Date":"2011-03-01","kind_id":"15","Type":"Publication","KindName":"Book Chapter, Scholarly Book - New","WebProfileCategory":"Books, Book Chapters and Monographs","DOI":"10.1007\/978-0-85729-304-6","PublisherName":"Springer","PublisherCity":"Norwell","PublisherCountry":"United States","bookTitle":"Global Usability, Human\u2013Computer Interaction Series","bookChapter":"4","pages":"39-55","URL":null,"contributors":[{"firstName":"Dianne","middleName":"","lastName":"Cyr"}],"icKind":"book","editors":[{"firstName":"Ian","middleName":"","lastName":"Douglas"},{"firstName":"Zhengjie","middleName":"","lastName":"Liu"},{"firstName":"Ian","middleName":"","lastName":"Douglas"},{"firstName":"Zhengjie","middleName":"","lastName":"Liu"}]},{"id":"22643","IC_id":"377","Title":"Perceptions of mobile device website design: Culture, gender and age comparisons","Year":"2009","Date":"2009-05-01","kind_id":"15","Type":"Publication","KindName":"Book Chapter, Scholarly Book - New","WebProfileCategory":"Books, Book Chapters and Monographs","DOI":"10.4018\/978-1-60566-366-1.ch010","PublisherName":"I G I Global","PublisherCity":"Hershey","PublisherCountry":"United States","bookTitle":"Mobile and Ubiquitous Commerce: Advanced E-Business Methods","bookChapter":"10","pages":"173-200","URL":null,"contributors":[{"firstName":"Dianne","middleName":"","lastName":"Cyr"},{"firstName":"Milena","middleName":"","lastName":"Head"},{"firstName":"Alex","middleName":"","lastName":"Ivanov"}],"icKind":"book","editors":[{"firstName":"Milena","middleName":"","lastName":"Head"},{"firstName":"Eldon","middleName":"Y","lastName":"Li"}]},{"id":"22643","IC_id":"3180","Title":"Enhancing e-collaboration through culturally appropriate user interface","Year":"2007","Date":null,"kind_id":"15","Type":"Publication","KindName":"Book Chapter, Scholarly Book - New","WebProfileCategory":"Books, Book Chapters and Monographs","DOI":"10.4018\/978-1-59904-000-4.ch037","PublisherName":"I G I Global","PublisherCity":"Hershey","PublisherCountry":"United States","bookTitle":"Encyclopedia of E-Collaboration","bookChapter":"37","pages":"240-245","URL":null,"contributors":[{"firstName":"Dianne","middleName":"","lastName":"Cyr"}],"icKind":"book","editors":[{"firstName":"Ned","middleName":"","lastName":"Kock"}]},{"id":"22643","IC_id":"4335","Title":"Impact of Culture on Information Systems Design and Use: A Focus on E-Business. ","Year":"2014","Date":"2014-07-01","kind_id":"20","Type":"Publication","KindName":"Book Chapter, Textbook - Revised","WebProfileCategory":"Teaching Related Material","DOI":null,"PublisherName":"Taylor & Francis Ltd","PublisherCity":"Philadelphia","PublisherCountry":"United States","bookTitle":"Information Systems and Information Technology (Volume 2), Computing Handbook Set, Third Edition","bookChapter":"31","pages":"Chapter 31, 1-20","URL":null,"contributors":[{"firstName":"Dianne","middleName":"","lastName":"Cyr"}],"icKind":"book","editors":[{"firstName":"Allen","middleName":"","lastName":"Tucker"},{"firstName":"Allen","middleName":"","lastName":"Tucker"},{"firstName":"Heikki","middleName":"","lastName":"Topi"},{"firstName":"Heikki","middleName":"","lastName":"Topi"}]},{"id":"22643","IC_id":"2375","Title":"Commentary on Noam Tractinsky\u2019s visual aesthetics in human computer interaction and design","Year":"2012","Date":"2012-09-01","kind_id":"19","Type":"Publication","KindName":"Book Chapter, Textbook - New","WebProfileCategory":"Teaching Related Material","DOI":"","PublisherName":"Interaction Design Foundation","PublisherCity":"Aarhaus","PublisherCountry":"Denmark","bookTitle":"Encyclopedia of Human-Computer Interaction","bookChapter":null,"pages":"","URL":null,"contributors":[{"firstName":"Dianne","middleName":"","lastName":"Cyr"}],"icKind":"book","editors":[{"firstName":"Rikke Friis","middleName":"","lastName":"Dam"},{"firstName":"Mads","middleName":"","lastName":"Soegaard"}]},{"id":"22643","IC_id":"535","Title":"Variations on a theme: Creating culturally sensitive websites for diverse users","Year":"2010","Date":"2010-09-01","kind_id":"4","Type":"Publication","KindName":"Case with Instructional Material (Case Publishing Agency)","WebProfileCategory":"Teaching Related Material","DOI":null,"PublisherName":"I G I Global","PublisherCity":"Hershey","PublisherCountry":"United States","bookTitle":"Cases on Globalized and Culturally Appropriate E-Learning: Challenges and Solutions","bookChapter":null,"pages":null,"URL":null,"contributors":[{"firstName":"Dianne","middleName":"","lastName":"Cyr"}],"icKind":"book","editors":[{"firstName":"Andrea","middleName":"","lastName":"Edmundson"}]},{"id":"22643","IC_id":"3183","Title":"The challenge of website design for global organizations","Year":"2007","Date":"2007-01-01","kind_id":"19","Type":"Publication","KindName":"Book Chapter, Textbook - New","WebProfileCategory":"Teaching Related Material","DOI":"10.4018\/978-1-59904-292-3.ch005","PublisherName":"I G I Global","PublisherCity":"Hershey","PublisherCountry":"United States","bookTitle":"Strategic use of information technology for global organizations","bookChapter":"5","pages":"103-136","URL":null,"contributors":[{"firstName":"Dianne","middleName":"","lastName":"Cyr"},{"firstName":"Carole","middleName":"Anna denise","lastName":"Bonanni"},{"firstName":"John","middleName":"","lastName":"Bowes"},{"firstName":"Joe","middleName":"","lastName":"Ilsever"}],"icKind":"book","editors":[{"firstName":"M.","middleName":"Gordon","lastName":"Hunter"},{"firstName":"Felix","middleName":"B","lastName":"Tan"}]}]

Articles and Reports

Mishra, A., Dash, S. B., & Cyr, D. (2014). Consumer-based brand equity derived from visual design perception of interactive devices. International Journal of Visual Design, 8(1), 1-16.

Cyr, D. (2014). Return visits: A review of how website design can engender visitor loyalty. Journal of Information Technology, 29(1), 1-26. http://doi.org/10.1057/jit.2013.25

Mishra, A., Dash, S. B., & Cyr, D. (2014). Linking user experience and consumer based brand equity: The moderating role of consumer expertise and lifestyle. Journal of Product and Brand Management, 23(4/5), 333-348. http://doi.org/10.1108/JPBM-12-2013-0459

Ivanov, A., & Cyr, D. (2014). Satisfaction with outcome and process from web-based meetings for idea generation and selection: The roles of instrumentality, enjoyment, and interface design. Telematics and Informatics, 31, 543-558. http://doi.org/10.1016/j.tele.2013.12.004

Cyr, D., & Head, M. (2013). The impact of task framing and viewing timing on user website perceptions and viewing behaviour. International Journal of Human Computer Studies, 71(12), 1089-1102. http://doi.org/10.1016/j.ijhcs.2013.08.009

Cyr, D. (2013). Website design, trust and culture: An eight country investigation. Electronic Commerce and Research Applications, 12(6), 373-385. http://doi.org/10.1016/j.elerap.2013.03.007

Cyr, D., & Head, M. (2013). Website design in an international context: The role of gender in masculine versus feminine oriented countries. Computers in Human Behavior, 29(4), 1358-1367. http://doi.org/10.1016/j.chb.2013.01.050

Crutzen, R., Cyr, D., Larios, H., Ruiter, R. A., & de Vries, N. K. (2013). Social presence and use of internet-delivered interventions: A multi-method approach. PLoS One, 8(2), e57067. http://doi.org/10.1371/journal.pone.0057067

Lim, T. K., Tan, C., Cyr, D., Pan, S. L., & Xiao, B. (2012). Advancing public trust relationships in electronic government: The Singapore e-filing journey. Information Systems Research, 23(4), 1110-1130. http://doi.org/10.1287/isre.1110.0386

Crutzen, R., Cyr, D., & de Vries, N. K. (2012). The role of user control in adherence to and knowledge gained from a website: Randomized comparison between a tunneled version and a freedom-of-choice version. Journal of Medical Internet Research, 14(2), e45. http://doi.org/10.2196/jmir.1922

Crutzen, R., Cyr, D., & de Vries, N. K. (2011). Bringing loyalty to e-health: Theory validation using three internet-delivered interventions. Journal of Medical Internet Research, 13(3), 73-84. http://doi.org/10.2196/jmir.1837

Ganguly, B., Dash, S. B., & Cyr, D. (2011). The Interrelationship of Personal Variables, Website Characteristics and Trust in Online Travel Portals. Tourism Recreation Research, 36(1), 57-68. http://doi.org/10.1080/02508281.2011.11081660

Ganguly, B., Cyr, D., Dash, S. B., & Head, M. (2010). The effects of website design on purchase intention in online shopping: The mediating role of trust and the moderating role of culture. International Journal of Electronic Business, 8(4), 302-330. http://doi.org/10.1504/IJEB.2010.035289

Campbell, C. L., Papania, L., Parent, M. M., & Cyr, D. (2010). An exploratory study into brand alignment in B2B relationships. Industrial Marketing Management, 39(5), 712-720. http://doi.org/10.1016/j.indmarman.2010.02.009

Cyr, D., Head, M., & Larios, H. (2010). Colour appeal in website design within and across cultures: A multi-method evaluation. International Journal of Human Computer Studies, 68(1-2), 1-21. http://doi.org/10.1016/j.ijhcs.2009.08.005

Cyr, D., Head, M., & Ivanov, A. (2009). Perceived interactivity leading to e-loyalty: Development of a model for cognitive-affective user responses. International Journal of Human Computer Studies, 67(10), 850-869. http://doi.org/10.1016/j.ijhcs.2009.07.004

Cyr, D., Head, M., Larios, H., & Pan, B. (2009). Exploring human images in website design: A multi-method approach. MIS Quarterly, 33(3), 539-566. http://doi.org/No DOI

Ganguly, B., Dash, S. B., & Cyr, D. (2009). Website characteristics, trust and purchase intention in online stores: An empirical study in the Indian context. Journal of Information Science & Technology, 6(2), 22-44. http://doi.org/No DOI

Ganguly, B., Dash, S. B., & Cyr, D. (2009). Website characteristics, trust, and purchase intention in online stores: An empirical study in the Indian context. Journal of Information Science & Technology, 6(2), 22-44.

Cyr, D., Kindra, G. S., & Dash, S. (2008). Web site design, trust, satisfaction and e-loyalty: the Indian experience. Online Information Review, 32(6), 773-790. http://doi.org/10.1108/14684520810923935

Pitt, L. F., Cyr, D., Campbell, C. L., & Berthon, P. (2008). e-Readiness and trust: Macro and micro dualities for e-commerce in a global environment. International Marketing Review, 25(6), 700-714. http://doi.org/10.1108/02651330810915592

Cyr, D. (2008). Modeling website design across cultures: Relationships to trust, satisfaction and e-loyalty. Journal of Management Information Systems, 24(4), 47-72.

Cyr, D., Hassanein, K., Head, M., & Ivanov, A. (2007). The role of social presence in establishing loyalty in e-service environments. Interacting with Computers, 19(1), 43-56. http://doi.org/10.1016/j.intcom.2006.07.010

Ilsever, J., Cyr, D., & Parent, M. M. (2007). Extending models of flow and e-loyalty. Journal of Information Science & Technology, 4(2), 3-22.

Cyr, D., Head, M., & Head, A. (2006). Design aesthetics leading to m-loyalty in mobile commerce. Information and Management, 43(8), 950-963.

Cyr, D., Bonanni, C. A. d., Bowes, J., & Ilsever, J. (2005). Beyond trust: Website design preferences across cultures. Journal of Global Information Management, 13(4), 24-52.

Cyr, D., & Trevor-smith, H. B. (2004). Localization of web design: An empirical comparison of German, Japanese, and U.S. website characteristics. Journal of the American Society for Information Science and Technology, 55(13), 1-10.

Books, Book Chapters and Monographs

Cyr, D., Gefen, D., & Gefen, D. (2013). Gender, trust and website design. Psychology of Trust: New Research (115-125). Hauppage, United States: Nova Science Publishers Inc.

Cyr, D., Soegaard, M., Dam, R. F., Soegaard, M., & Dam, R. F. (2013). Emotion and website design. Aarhaus, Denmark: Interaction Design Foundation.

Cyr, D., Douglas, I., Liu, Z., Douglas, I., & Liu, Z. (2011). Website design and trust across cultures. Global Usability, Human–Computer Interaction Series (39-55). Norwell, United States: Springer.

Cyr, D., Head, M., Ivanov, A., Head, M., & Li, E. Y. (2009). Perceptions of mobile device website design: Culture, gender and age comparisons. Mobile and Ubiquitous Commerce: Advanced E-Business Methods (173-200). Hershey, United States: I G I Global.

Cyr, D., & Kock, N. (2007). Enhancing e-collaboration through culturally appropriate user interface. Encyclopedia of E-Collaboration (240-245). Hershey, United States: I G I Global.

Teaching Related Material

Cyr, D., Tucker, A., Tucker, A., Topi, H., & Topi, H. (2014). Impact of Culture on Information Systems Design and Use: A Focus on E-Business. Book Chapter, Textbook - Revised.

Cyr, D., Dam, R. F., & Soegaard, M. (2012). Commentary on Noam Tractinsky’s visual aesthetics in human computer interaction and design. Book Chapter, Textbook - New.

Cyr, D., & Edmundson, A. (2010). Variations on a theme: Creating culturally sensitive websites for diverse users. Case with Instructional Material (Case Publishing Agency).

Cyr, D., Bonanni, C. A. d., Bowes, J., Ilsever, J., Hunter, M. G., & Tan, F. B. (2007). The challenge of website design for global organizations. Book Chapter, Textbook - New. http://doi.org/10.4018/978-1-59904-292-3.ch005

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